CleverType Privacy Policy: Protecting Your Data & Privacy Rights

Last Updated: January 2, 2025

What information is collected and how can we use it?

This Privacy Policy provides privacy details on how we manage and protect your personal information for CleverType by Pole Keyboard products and services. This Privacy Policy is published pursuant to, and in compliance with the Information Technology Act, 2000, and the rules thereunder, more specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology Intermediaries Guidelines Rules 2011, and EU Data Protection directive framework as set forth by GDPR regarding the collection, use and retention of personal data from the European Union member countries.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. IF YOU DO NOT AGREE WITH THE FOLLOWING PRIVACY POLICY, PLEASE DO NOT DOWNLOAD OR INSTALL THE CLEVERTYPE KEYBOARD. IF YOU CONTINUE TO USE THE CLEVERTYPE KEYBOARD, WE UNDERSTAND THAT YOU ARE AWARE OF THIS PRIVACY POLICY AND ITS CONTENTS, AND HAVE PROVIDED YOUR “OPT-IN” CONSENT ON SUCH BASIS.

Consent and Basis for Collection of Information

By consenting to this Privacy Policy you are giving us permission to process your personal data specifically for the purposes identified. Acceptance of our services by downloading or using the CleverType Keyboard is an acceptance of this Privacy Policy.

CleverType has a legal/lawful basis of collecting, processing and storage of personal data due to the following:

• Upon your Consent – We collect your data only after receiving your explicit 'opt-in' consent within the CleverType Keyboard.
• We collect information solely for tracking AI usage and improving our AI-powered keyboard predictions and suggestions.
• We collect only the minimum information required for legal compliance.
• We do not share your information with any third parties, merchants, co-marketers, distributors, resellers, business partners, or external organizations under any circumstances.

What information is collected and how can we use it?

1. What information is collected by us?

We practice strict data minimization. We only collect the absolute minimum information necessary to provide our AI-powered keyboard service and improve your typing experience.

The limited types of information we collect are:

• Account Information: Only your email address when you create an account. We do not collect passwords (these are securely managed through authentication providers), phone numbers, profile photos, or other personal details.
• AI Usage Data: Anonymous metrics about how you use AI-powered features (frequency of AI suggestions, acceptance rates) to improve our AI models. We do not collect, store, or transmit your actual typed content.
• Basic Settings: Your language and region preferences to provide localized AI predictions. No other device or personal information is collected.

What we explicitly DO NOT collect: We do not collect your typed text content, passwords, financial information, location data, contacts, photos, or any information from third-party sources. We do not track your behavior across other apps or websites.

2. How we use the personal information that we collect

We maintain a strict privacy policy regarding the collection and use of personal information. We collect personal information solely for tracking your AI usage to improve our AI-powered keyboard services and provide you with a better typing experience.

Your personal information is used exclusively for the following limited purposes:

• Tracking AI usage to optimize and improve our AI-powered typing suggestions and predictions.
• Providing customer support when you contact us with queries or issues.
• Providing services locally on your device that do not require communication with our servers.

We are committed to protecting your privacy. We do not use your personal information for any other purposes beyond those explicitly stated above.

How we share, transfer, and publicly disclose your personal information

We maintain an extremely strict privacy policy: We do not sell, share, transfer, or disclose your personal information to any third parties, business partners, or service providers under any circumstances.

Your personal information remains exclusively within CleverType's secure systems. We process your personal information collected through the CleverType keyboard solely for tracking AI usage, improving the accuracy of our AI-powered predictions, and optimizing your typing experience. All data processing occurs within our own infrastructure without any external sharing.

This strict no-sharing policy ensures that your personal information and typing data are never accessible to third parties, advertisers, or any external entities.

Retention policy

We maintain a strict data retention policy. Personal information is retained only for as long as necessary to provide our AI keyboard service and track AI usage improvements. We will permanently delete your personal information when:

• You request deletion of your account and data
• Your account remains inactive for more than 2 years
• The service is terminated
• The data is no longer necessary for AI improvement purposes

We do not retain your personal information for research, statistical analysis, or any purposes beyond AI usage tracking. Upon deletion, all your data is permanently removed from our systems within 30 days and cannot be recovered.

We store and process your personal information exclusively in secure data centers located in India. We do not transfer, replicate, or backup any personal information outside of Indian jurisdiction under any circumstances. All data remains within India's legal framework and data protection standards.

Order of precedence

Data Protection

We implement industry-leading security measures to protect your data. All data is encrypted both at rest (when stored on our servers) and in transit (when transmitted between your device and our servers).

Our security practices include:

• End-to-end encryption: AES-256 encryption for all stored data
• Secure transmission: TLS 1.3 for all data transfers
• Access control: Strict internal access policies with multi-factor authentication
• Zero third-party access: No external entities have access to your data
• Regular security audits: Continuous monitoring and vulnerability assessments
• Data isolation: Your data is isolated and cannot be accessed by other users

How do we protect your information?

We take data security extremely seriously. All AI usage data collected is immediately encrypted and transmitted through secure, encrypted connections to our servers solely for improving our AI prediction models. We do not collect, transmit, or store your actual typed text content.

Anonymous AI usage metrics are securely stored in our encrypted databases with restricted access. Data that is no longer needed for AI improvements is automatically archived and then permanently deleted according to our retention schedule.

While we implement industry-leading security measures, we acknowledge that no method of electronic transmission or storage is 100% secure. We continuously update our security protocols to maintain the highest level of protection for your data.

If you have any queries about security on our website/app you can contact us at support@clevertype.co.

Rights of user

As per applicable data protection law, as supplemented by our internal practices, your principal rights as a User are:

• The right to access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to object to processing;
• The right to data portability;
• The right to complain to a supervisory authority;
• The right to withdraw consent; and
• The right to be forgotten.

You have the right to request access to the information you have provided to us as you may deem fit. You can do this by contacting us on support@clevertype.co. We will ask you to verify your identity and provide you with requisite details. Once we receive your information and verify the same satisfactorily and as per its procedure, we shall give you access to requisite personal information. While the Company shall make all due efforts to ensure resolution of this concern, this procedure might take 72 hours or more.

If you believe that the information we have about you is incorrect, you can contact us to have the information updated and keep your data accurate. If at any point you wish to have your information with us deleted, removed, or forgotten from our database, you can contact us for the same at support@clevertype.co.

What you can do

You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such a person is duly authorized by you. You cannot be held responsible for lapses in security caused by third-party access to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security. Your assistance will help us protect the privacy of your personal information.

What happens if there is a change of control?

In the event of a merger, acquisition, or sale of assets, we are committed to protecting your privacy rights. Your personal information will NOT be automatically transferred to any acquiring organization without your explicit consent.

If such a transaction occurs, we will:

• Notify all users via email at least 60 days in advance
• Provide you the option to delete your account and all personal data before any transfer
• Require the acquiring organization to commit to the same or stricter privacy standards
• Give you the right to opt-out of any data transfer

If you do not consent to the transfer, all your personal information will be permanently deleted from our systems before the transaction is completed.

What control do I have over my data?

We take your consent at multiple stages throughout the CleverType Keyboard. You can discontinue use of the CleverType Keyboard at any point where you wish to not share further information with us.

MINORS

We consider it the responsibility of parents to monitor their children’s use of our services and apps. For a minor’s safety, we don’t allow usage of our services or the CleverType Keyboard without parental guidance.

We do not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reason to believe that a minor has provided us with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable CleverType services.

GDPR Compliance Statement

For EU users, we comply with the EU Data Protection directive framework as set forth by the EU regarding the collection, use and retention of personal data from the European Union member countries. CleverType has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement. We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.

We respect and comply with the EU General Data Protection Regulations (GDPR); some of the key ways we comply with these regulations are:

• Detail of information being collected: We have provided you with a list of information being collected from you by us.
• Consent: We have explained what you're consenting to clearly and without 'legalese', and ask that you explicitly consent to provide us with any of your information before doing so.
• Breach Notification: In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.
• Right to Access: Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose.
• Right to be Forgotten: Once we have compared your rights to "the public interest in the availability of the data", we may delete your personal data upon your written communication of such request to us.
• Data Portability: We allow you to receive the personal data concerning you in a 'commonly used and machine readable format'.
• Privacy by Design: We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of users.

If we make material changes to our Privacy Policy, we will notify you by email (if you have provided your email address via your account) and post the changes on the CleverType Keyboard, so that you may be aware of the information we collect and how we use it. Your continued use of our services and apps will be taken as acceptance of the updated Privacy Policy.

Return and Refund

We are committed to ensuring the satisfaction and success of our customers with our services. This Return & Refund Policy outlines the terms regarding subscription purchases, cancellations, and refunds. Please review it carefully to understand your rights and obligations.

Subscription Purchase

Our platform offers various software subscription options tailored to meet different professional needs. When you subscribe to our service, you gain immediate access to our software tools and resources designed to help you achieve your goals. We encourage you to review the features and benefits of each subscription plan carefully before making a purchase. You have always the option to cancel subscription after purchase.

No Refund Policy

Once a subscription is purchased, we do not offer refunds or credits for the subscription charges. We believe in providing our customers with the opportunity to explore the full capabilities of our software through detailed descriptions and, where possible, trial periods. This policy is in place because our service offers immediate access to extensive resources and proprietary content upon subscription. We encourage our customers to utilize the trial periods, where available, to ensure the service meets their needs before making a purchase.

Payment Issues

We understand that sometimes payment issues may arise, such as duplicate charges, incorrect billing amounts, or unauthorized transactions. In such cases, we are committed to rectifying any payment errors on our part. If you believe there has been a payment issue related to your subscription, please contact our customer service team immediately. We will review your claim, and if validated, we will issue a refund for the erroneous charge within a week.

For billing errors or unauthorized transactions, please provide us with the transaction details and any supporting documents to expedite the resolution process. The refund will be deposited back into your account within 7 days.

Refunds for validated payment issues will be processed back to the original method of payment used during the subscription purchase. If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries or issues you may have regarding your subscription.

How can you contact us?

If you have any questions regarding this Privacy Policy or any grievance in this respect, you may contact us at support@clevertype.co or through any options on our Contact Us page. We understand how important your data is for you.

We have attempted to answer all your questions. However, if you have further questions or concerns regarding our Privacy Policy or practices, please contact us at support@clevertype.co or call us at +91 9526839791. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us immediately.

Thank you for taking the time to read our Privacy Policy!

Rights of user

As per applicable data protection law, as supplemented by our internal practices, your principal rights as a User are:

• The right to access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to object to processing;
• The right to data portability;
• The right to complain to a supervisory authority;
• The right to withdraw consent; and
• The right to be forgotten.

You have the right to request access to the information you have provided to us as you may deem fit. You can do this by contacting us on support@clevertype.co. We will ask you to verify your identity and provide you with requisite details. Once we receive your information and verify the same satisfactorily and as per its procedure, we shall give you access to requisite personal information. While the Company shall make all due efforts to ensure resolution of this concern, this procedure might take 72 hours or more.

If you believe that the information we have about you is incorrect, you can contact us to have the information updated and keep your data accurate. If at any point you wish to have your information with us deleted, removed, or forgotten from our database, you can contact us for the same at support@clevertype.co.

Data Protection & Security

We implement industry-leading security measures to protect your data. All data is encrypted both at rest (when stored on our servers) and in transit (when transmitted between your device and our servers).

Our comprehensive security practices include:

• End-to-end encryption: AES-256 encryption for all stored data
• Secure transmission: TLS 1.3 for all data transfers
• Access control: Strict internal access policies with multi-factor authentication
• Zero third-party access: No external entities have access to your data
• Regular security audits: Continuous monitoring and vulnerability assessments
• Data isolation: Your data is isolated and cannot be accessed by other users
• Minimal data collection: We only collect what's absolutely necessary for AI improvements

How do we protect your information?

We take data security extremely seriously. Only anonymous AI usage metrics are collected and immediately encrypted before transmission to our servers. We do not collect, transmit, or store your actual typed text content, passwords, or any sensitive personal information.

All AI usage data is:

• Anonymized before storage to prevent identification
• Encrypted with AES-256 encryption at rest
• Transmitted only through TLS 1.3 encrypted connections
• Accessible only to authorized AI improvement processes
• Automatically deleted when no longer needed

While we implement industry-leading security measures and continuously update our protocols, we acknowledge that no electronic transmission or storage method is 100% secure. We remain committed to maintaining the highest level of protection for your limited data.

If you have any queries about security on our website/app you can contact us at support@clevertype.co.

GDPR Compliance Statement

For EU users, we comply with the EU Data Protection directive framework as set forth by the EU regarding the collection, use and retention of personal data from the European Union member countries. CleverType has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement. We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.

We respect and comply with the EU General Data Protection Regulations (GDPR); some of the key ways we comply with these regulations are:

• Detail of information being collected: We have provided you with a list of information being collected from you by us.
• Consent: We have explained what you're consenting to clearly and without 'legalese', and ask that you explicitly consent to provide us with any of your information before doing so.
• Breach Notification: In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.
• Right to Access: Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose.
• Right to be Forgotten: Once we have compared your rights to "the public interest in the availability of the data", we may delete your personal data upon your written communication of such request to us.
• Data Portability: We allow you to receive the personal data concerning you in a 'commonly used and machine readable format'.
• Privacy by Design: We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of users.

If we make material changes to our Privacy Policy, we will notify you by email (if you have provided your email address via your account) and post the changes on the CleverType Keyboard, so that you may be aware of the information we collect and how we use it. Your continued use of our services and apps will be taken as acceptance of the updated Privacy Policy.

Return and Refund

We are committed to ensuring the satisfaction and success of our customers with our services. This Return & Refund Policy outlines the terms regarding subscription purchases, cancellations, and refunds. Please review it carefully to understand your rights and obligations.

Subscription Purchase

Our platform offers various software subscription options tailored to meet different professional needs. When you subscribe to our service, you gain immediate access to our software tools and resources designed to help you achieve your goals. We encourage you to review the features and benefits of each subscription plan carefully before making a purchase. You have always the option to cancel subscription after purchase.

No Refund Policy

Once a subscription is purchased, we do not offer refunds or credits for the subscription charges. We believe in providing our customers with the opportunity to explore the full capabilities of our software through detailed descriptions and, where possible, trial periods. This policy is in place because our service offers immediate access to extensive resources and proprietary content upon subscription. We encourage our customers to utilize the trial periods, where available, to ensure the service meets their needs before making a purchase.

Payment Issues

We understand that sometimes payment issues may arise, such as duplicate charges, incorrect billing amounts, or unauthorized transactions. In such cases, we are committed to rectifying any payment errors on our part. If you believe there has been a payment issue related to your subscription, please contact our customer service team immediately. We will review your claim, and if validated, we will issue a refund for the erroneous charge within a week.

For billing errors or unauthorized transactions, please provide us with the transaction details and any supporting documents to expedite the resolution process. The refund will be deposited back into your account within 7 days.

Refunds for validated payment issues will be processed back to the original method of payment used during the subscription purchase. If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries or issues you may have regarding your subscription.